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JundClo
Shipping Policy
Thank you for choosing JundClo! We strive to make your shopping experience the best and ensure prompt delivery. Please take a moment to review our shipping policy:
United Kingdom: 1-3 business days for shipping
Europe: 3-5 business days for shipping
International: 3-7 business days for shipping
INTERNATIONAL ORDERS: PLEASE NOTE THAT IMPORT FEES, TAXES, OR DUTIES IMPOSED BY YOUR COUNTRY'S CUSTOMS AGENCY ARE THE CUSTOMER'S RESPONSIBILITY. THESE FEES MUST BE PAID UPON DELIVERY. WE DO NOT OFFER REFUNDS FOR INTERNATIONAL ORDERS DUE TO UNPAID CUSTOMS FEES.
Refund Policy
Please read below for more details:
CANCELLATIONS
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
DAMAGED/QUALITY ISSUES
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.jundclo.store
REFUNDS POLICIES
Product Orders Cancellation Policy
As our products are custom-made, refunds, returns, or exchanges are not available under any circumstances, except for orders demonstrating quality issues. Proof of the quality issue through a photograph is required for consideration.
Donations and Tips Cancellation Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
ACCEPTED PAYMENT METHODS
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
INTERNATIONAL ORDERS
Please note that international orders may incur import taxes, duties, and other customs charges, which are determined by your country's customs policies. Unfortunately, we are unable to calculate these charges in advance. For details on your country's customs policies, we recommend contacting your local customs office. Kindly be aware that any fees imposed on your package are your responsibility for payment.
Cancellation / Return / Exchange Policy
Please read below for more details:
CANCELLATIONS
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
DAMAGED/QUALITY ISSUES
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.jundclo.store
REFUNDS POLICIES
Product Orders Cancellation Policy
As our products are custom-made, refunds, returns, or exchanges are not available under any circumstances, except for orders demonstrating quality issues. Proof of the quality issue through a photograph is required for consideration.
Donations and Tips Cancellation Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
ACCEPTED PAYMENT METHODS
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
INTERNATIONAL ORDERS
Please note that international orders may incur import taxes, duties, and other customs charges, which are determined by your country's customs policies. Unfortunately, we are unable to calculate these charges in advance. For details on your country's customs policies, we recommend contacting your local customs office. Kindly be aware that any fees imposed on your package are your responsibility for payment.